PAYMENTS POLICY

The minimum accepted deposit is € 10

Limitex Ltd. has entered into an agreement with a number of payment service providers and financial institutions (as per the below table) so that the latter are able to receive deposits and process withdrawals on its behalf. Deposit timing and charges vary depending on the payment method opted for.

Players shall not treat as a financial institution, nor expect interest on their deposits.

Withdrawals will be processed only to open accounts. Furthermore, withdrawals will only be processed to the same account from where the funds paid into the player’s account originated. We will do its utmost to process any withdrawal requests within 3-5 working days from receipt of such request

Withdrawal conditions are as follows:

Withdrawals are allowed only in cases where the customer uses the same verified payment method, he used to previously perform a deposit, with exceptions, where this is specifically disallowed.

A customer can at any time withdraw money from his account using a bank transfer. It is the customer's responsibility to check the fee rate which is charged by his bank.

Withdrawals are processed based on amount:

• – Up to €499: within 2 business days
• – €500 to €4,999: up to 5 business days
• – €5,000 to €29,999: up to 14 business days
• – €30,000 and above: up to 30 business days (all excluding weekends and holidays).

Identity verification is required upon cumulative deposits of €2,000 over a 180-day rolling period or at the operator’s discretion.

Maximum winning amount per ticket (including repetitive tickets): €25,000.

The maximum payout from free spins: €200.

The customer's maximum payout per day must not exceed €50,000.

For customers the rollover requirement for each of their deposits is minimum one time (1x).

Multiple withdrawals performed within a 30-day time frame could be charged with a fee of a minimum of 3% of the withdrawal amount to cover administrative costs.

Limitex Ltd. reserves the right to charge withdrawals with fees to cover administrative costs, in case the deposit amount is not rolled over at least 5 times (sports wagers on odds less than 1.5 or casino wagers with minimum/no risk will not count for the roll over). In that case, the following fees of 8% shall apply:

• Up to 3 times, up to 6% of the withdrawal amount.
• Between 3 and 5 times, up to 3% of the withdrawal amount.

Limitex Ltd. is not responsible for any failures or delays that might be caused due to restrictions/problems which the credit card companies may be faced with. The licensee strongly recommends that its customers choose between the e-wallets available on its website, as, in this manner, there is a greater chance that the money transactions are carried out in a more swift and secure manner.

In order to process credit card withdrawal requests, we require the following ID documents:

• Copy of identity card
• Copy of back and front of your credit card (the 8 middle digits and the CVV numbers should ideally be covered)
• Addressed bank account statement or utility bill
• Additional identity verification documents which we may specifically ask for.

The player’s choice of payment may have been registered using personal details which are different from those of the Limitex Ltd. account holder. In that case, we reserve the right to ask for additional documentation to verify the player’s identity and provided payment method details.

Limitex Ltd. reserves the right to review transaction records and logs whenever it deems this to be necessary. If, consequent to these reviews, it becomes clear or it is suspected that the account is being:

• Used as a non-recreational play type; or
• That players are colluding and thereby distorting the gameplay, or
• are in any manner not complying with these terms and conditions,

Limitex Ltd. will cancel all withdrawals and all winnings will be revoked. In any case, however, the player will not lose the right to withdraw the amount originally deposited. In addition, Limitex Ltd. reserves the right to suspend such accounts.

Limitex Ltd. reserves the right to process withdrawals over multiple transactions or alternative payment methods as agreed with user.

Chargebacks

If a chargeback on a card or depositing method you have used is requested by the payment method provider, we may take the following steps:

• We may block Your Account;
• We may take any such action as we are entitled to by law;
• A chargeback notice may be issued and sent to you, using your registration details;
• We will use the same payment method as chosen by you when placing a deposit in order to issue the chargeback;
• If we are unable to confirm your identity and the payment method used in order to credit the account in question, we will send out two reminder emails and these will be subject to a reasonable administrative fee of fifty (50) EUR each or currency equivalent, withdrawn from Your Account funds which are unrelated to the chargeback.

The balance of Your Account may turn negative in cases of chargeback

You can at any time log in to your account and view a statement of your account, which would show all transactions effected on that account, namely deposits, bonuses, winnings, bets made, pending bets and withdrawals. Should you notice any mistakes, you should notify Limitex Ltd. immediately so that the mistake can be rectified. You should report such a mistake within 90 days from when the mistake first appeared on the statement available on the Website.